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This is the membership endpoints html.
PB Error Codes
getcategories
getproducts
accesstoken
catalogId
catalogVersionId
categoryId
viewCart
deleteCart
addToCart
retrieveMembersDetails
getMemberInfo
unlinkMember
submitNewMemberInfo
updateCustomerDetails
traditionalUpdateCustomerDetails
paymentDetails
createOrganization
addFacility
addVoucher
removeVoucher
validateAddress
setDefaultPayment
getOrganization
orders
organizationSuggestion
facilitySuggestion
deleteCard
signInByUaid
recoveryEmail
customerEmailUpdate
traditionalLogin
signInByProfile
updateSignInProfile
addCard
addEcheck
removeEcheck
setDefaultPaymentInfo
unsubscribe
editFacility
unlinkFacility
editOrganization
duplicateCustomerValidation
getSection
refreshToken
Serve Tennis

Transaction Fees and Refund Policy

For Competitions:

The total fee on all transactions will be 7% + $.50 per transaction, with a $2 minimum charge.

Example:

  • If a provider is running a tournament and wishes to net $40 from each player, they will charge $43.55

  • If a provider wishes to charge players $40 for each entry, they will net $36.70

  • The player will only be charged if their entry is successful (after selections have closed)

 

Refunds for Competitions:

  • Players can withdraw from a tournament at any time before the entry deadline. No refund or fees are due as no payments have been processed until selections have been confirmed. 

  • Tournament Directors can refund players their tournament entry fees (e.g. $36.92 in the example above) after selections and if the tournament starts in at least 7 days’ time. 

  • Any refunds due within 6 days of the tournament start date or after the event need to be handled offline. 

  • The USTA fees and processing fees are non-refundable (see Friend at Court regulation I.H.8)

 

For Programs:

The total fee will be 7% + $.50 per transaction 

Examples: 

  • If a provider is running a six-lesson program and wants to make $100 from each player, they must charge $107.50

  • If a provider is running a six-lesson program and wants the player charge to be $100, they will net $92.99

OR

3.5% + $.50 per transaction with a $39.95 monthly charge.

  • If a provider is running a six-lesson program and wants to make $100 from each player, they must charge $104.14

  • If a provider is running a six-lesson program and wants the player charge to be $100, they will net $96.

 

Refunds for Programs:

  • If a provider wishes to offer a refund to a participant in full, the participant will receive the original amount they paid. USTA processing fees will also be returned but Stripe’s original fees are non-refundable and the difference will be deducted from the provider’s account. 

 

E.g. in the above examples; 

 

If a provider is running a six-lesson program and wants to make $100 from each player and they charge $104 and then refund the participant in full: 

 

  • The participant will receive their $104 in full

  • Stripe will keep their original fees (these vary but are currently 2.9% + 0.3) = $3.20

  • USTA fees of $0.80 will be automatically included in the refund

  • The additional cost of the refund ($3.20 or whatever the initial Stripe fees were) will be deducted from the provider’s Stripe balance

  • Partial refunds (where available) can also be provided. If a provider offers a partial refund the full amount of the refund is deducted from the provider’s Stripe account - e.g. if $20.00 is refunded, this will be directly deducted and refunded to the customer with no additional charges incurred. A partial refund can be any amount up to the net amount received by the provider for the original transaction e.g. $100 in the above scenario. 



For Business Operations:  Court Bookings and Membership

The total fee will be $1 flat fee per court booking with a minimum of a 5% fee. For Club Membership, the fee is 7% plus a $.50 transaction fee with a $1,000 cap per year per facility.

OR

3.5% + $.50 per transaction with a $39.95 monthly charge.

 

Court Booking Example:

  • If a provider lists a price to book a court at $10, with no monthly license fee: Provider nets $9

    • Fees = $1 per booking

  • With monthly license fee: Provider nets $9.18

    • Fees = 3.5% ($.32) + $.50

 

If your memberships, court bookings or coaching courses are free of charge, then no online transaction fees will be charged.

 

Refunds for Court Bookings:

  • A provider can set their own refund window in the court booking settings. E.g. A 24 hour refund window means the booking can be canceled any time up to 24 hours before the start time of the booking and the player will automatically receive a full refund. 

  • Participants can cancel a booking in advance of the booking and after the refund deadline but will not automatically receive a refund. 

  • For bookings outside the refund window, it is at the provider’s discretion to issue refunds e.g. for rain cancellations. 

  • Participants receive a full refund for their original transaction

  • Stripe fees are non-refundable and are deducted from the provider

  • USTA fees are refundable and are included in the refund

  • The cost of the refund to the provider is equivalent to Stripe’s initial fees for the transaction (e.g. up to 2.9% + $0.50).