Tennis Weekend speakers
Keynote Speaker - Renée Tirado
Renée E. Tirado is the Chief Diversity & Inclusion Officer for Major League Baseball, MLB Advanced Media, and MLB Network. She is the first female Chief at Major League Baseball. She is responsible for leading the development, communication, and coordination of Major League Baseball’s overall diversity and inclusion strategy, including creating new programs and expanding existing activities that foster an inclusive culture throughout the league and its thirty Clubs.
In her role, Ms. Tirado advises MLB senior leadership and Club owners on all matters related to diversity and inclusion recruitment, retention, engagement, and related initiatives such as supplier diversity and community outreach. Ms. Tirado also oversees the Diversity Pipeline Program, which is focused on improving the recruitment and development of diverse and female employees for leadership roles in baseball operations and front offices of MLB’s Clubs. ADVERTISEMENT Under her leadership, a league wide Fellowship Program and the Katy Feeney Leadership Symposium were launched, as well as MLB’s first business resource groups.
Prior to joining MLB, Ms. Tirado worked at AIG leading the global diversity and inclusion agenda for the Americas and the Middle East. She also worked as the Director of Diversity and Inclusion for the United States Tennis Association where she launched their diversity internship program among other initiatives.
Ms. Tirado is a licensed attorney who graduated from Rutgers University School of Law and holds a bachelor’s degree in International Relations and master’s degree in Education and Curriculum from the University of Rochester. She currently serves as the chair of the United States Tennis Association’s Diversity & Inclusion Committee and is a member of The Coca Cola Company’s Hispanic Advisory Council. Ms. Tirado was an honoree at the 2017 SportsBusiness Journal Game Changer Conference, which recognizes women who are contributing to the success of the sports industry.
Rafael Rivera- Customer Service General Session
Rafael Rivera is the Guest Experience Manager for the USTA National Campus in Orlando, Florida. Rafael, a natural performer, started working as a performer at the Walt Disney World Resorts as a teenager. Through his support of the entertainment department and his work ensuring that guests had a magical experience, Rafael found his passion for the customer service industry.
Over the last 15 years, Rafael has parlayed his passion for service into a career in human resources talent development and training. Rafael is a certified trainer in the hospitality industry with expertise in the principles of adult learning. Through the collaboration with the Disney Institute, Rafael has assisted in the development of the service framework that support the brand of the United States Tennis Association at the National Campus. He recently brought his expertise to successfully enhance the player experience for the US Open. His strong commitment to educating teams exceeds customer expectations and cultivates customer relationships.
Outside of work, Rafael is a board member of the Area 3 Foundation, a non-profit organization founded to provide educational scholarships and crisis grants to current and former Walt Disney Company park performers. Through all he does in life, he gives back to others, setting the stage for everyone to succeed.
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