Create a motivating environment

Greg Lappin | June 05, 2020

Every leader in the tennis industry needs to be able to motivate their staff. This may be especially important during this time of the coronavirus, because people are being burdened differently, and many have concerns about being able to come out of this with their employment and lives intact. This unprecedented time is presenting a unique opportunity for a leader to create a great work environment that can help lessen the difficulty for staff, while helping the business, too.


How do you motivate your staff? Here are 10 items a leader must incorporate into the work environment to have a motivating climate: 

• Articulate the vision and mission. This aligns staff and validates the importance of their work.

• Create and live your values.

• Satisfy the basic human need for achievement and sense of belonging.

• Create and operate in trust. Live up to your promises.

• Involve people in decision-making whenever possible.

• Provide coaching and feedback.

• Be the role model for correct behaviors. 

• Allow staff to grow professionally.

• Recognize, reward and celebrate success.

• Have a clear process for conflict resolution.


As we all look to rebuild and bounce back from the business interruption the COVID-19 pandemic has thrown our way, it’s important to have an inspiring vision, a core mission and clear values on how to behave. Following these 10 rules for creating a motivating climate is a productive and profitable way to operate a business. And what a bonus it will be to your employees to be able to work in a facility that has a well-developed system in place.


Develop a plan and processes to incorporate each of these 10 factors for inspiring motivation into your work environment, or to improve upon what you currently do. What a great two-fold gift to help out during these stressful times—you’ll have a more productive and profitable facility, and a more meaningful and satisfying work environment for staff. 




Greg Lappin is a developer, general manager and minority owner of some of the largest tennis and multipurpose athletic clubs in North America.

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