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Fed Cup Asheville

Frequently Asked Questions

November 14, 2017
<h1>Fed Cup Asheville</h1>
<h2>Frequently Asked Questions</h2>
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When do tickets go on sale?

Tickets will go on sale to the public on Friday, November 17, at 10 a.m. ET. USTA members will have the opportunity to purchase tickets in advance through a special USTA Member Only Presale beginning Tuesday, Nov. 14, at 10 a.m. ET until 11:59 p.m. ET on Thursday, Nov. 16 (or while supplies last)*.

 

* Current USTA Members may receive information about the presale including a promotional code via email on or around Tuesday, Nov. 14. USTA Members who do not receive the presale email should contact Member Services at (800) 990-USTA (8782) to have his/her membership verified and will then be given the necessary promotional code to access the presale.

 

How are tickets sold?

Tickets will be available for purchase as single day and two-day tickets while supplies last. Two-day tickets will guarantee the same seats for both days of the tie. ADVERTISEMENT

 

Where can I purchase tickets?

Tickets may be purchased by visiting the Fed Cup Asheville page or Ticketmaster according to the schedule above.

 

How much do tickets cost?

Ticket prices are as follows:

 

Two-Day Packages:

PL1 (Front Row) - $250

PL1 - $190

PL2 - $100

PL3 - $70

PL4 - $50

ADA - $50

 

Single-Day Tickets:

PL1 (Front Row) - $135

PL1 - $100

PL2 - $55

PL3 - $40

PL4 - $30

ADA - $30

 

Click here to see a seating chart of the U.S. Cellular Center.

 

* Prices do not include fees

 

How many tickets can I buy?

Customers are limited to no more than 12 single-day tickets or two-day ticket packages per household. All orders exceeding this limit will be automatically cancelled. Sales limits are in place to ensure that as many customers as possible can receive access to Fed Cup tickets.

 

Are there any places I could go in person to purchase tickets?

We encourage you to purchase tickets in advance as capacity is limited and to take advantage of the best prices. Any remaining tickets will be available for walk-up purchase on the match days only at the box office. The box office will be open Saturday, Feb. 10, and Sunday, Feb. 11, from 9:00 a.m. – 5 p.m.

 

When will my tickets arrive?

Tickets will be delivered according to the delivery method chosen at the time of purchase.

 

Are there any senior citizen, student, group or military discounts?

Unfortunately there are no senior citizen, student, group or military discounts available at this time.

 

What is the minimum age for a child to require a ticket?

Children 2 years and older must have a ticket, while children under the age of 2 may sit on a parent’s lap.

 

Do you offer ADA accessible seating?

Yes, ADA accessible seating is available. The ADA guest and one companion will be accommodated.

 

Is it possible to upgrade my tickets?

It is not possible to upgrade your tickets.

 

I have already ordered my tickets, but need to cancel them. How can I do that?

We do not allow any refunds or cancellations. All sales are final.

 

I’ve seen Fed Cup tickets for sale on other websites. Should I buy from these other sites?

There are many websites that advertise Fed Cup tickets. With the exception of the USTA’s Official Travel Partner for Fed Cup, Steve Furgal’s International Tennis Tours, these are broker sites and are not affiliated with the United States Tennis Association. When you purchase tickets from these sites, you are taking a personal risk at which you have no recourse through the USTA. The USTA highly advises against purchasing tickets through these unauthorized sites.

 

I lost my tickets. What can I do?

Unfortunately we are unable to replace lost tickets.

 

I did not receive my tickets. What can I do?

Please email Fed Cup Tickets if you requested to have your tickets mailed and did not receive them.

 

Is it guaranteed that I will see certain players?

No. While players may announce their intentions of playing the event, teams will not be officially announced until 10 days prior to the start of the tie. The USTA has no control over which players will play for either team as this is determined by the respective captain of each team.

 

This is my first Fed Cup tie. What is the format for the event?

Fed Cup play consists of five matches played over two days: two singles matches on Saturday followed by two singles matches and a doubles match on Sunday. These five collective matches are called a “tie.” The first country to win three matches wins the tie. Match scoring is best-of-three tiebreak sets. As per Fed Cup rules, Sunday’s schedule may be adjusted once a result has been determined.

 

What time do the matches begin, and what time will they end?

The match start times will be available soon. The end time will vary depending on how long each match lasts. Gates will open one hour prior to the start time each day.

 

Am I allowed to leave the matches and come back later that same day? Can I come to the first match and allow someone else to return for the second match on the same day?

No. Re-admittance is not allowed.

 

What is your inclement weather policy?

Please click here to read the Fed Cup inclement weather policy.

 

Will the Fed Cup tie be shown on TV?

Yes, this Fed Cup tie will be shown on Tennis Channel both days. Please check your local listings for broadcast times.

 

What is the seating capacity for this event?

The seating capacity is approximately 4,500.

 

Where do I park?

Parking will be available at nearby city parking garages. Click here for more information.

 

Are there any prohibited items?

Safety is one of the highest priorities and every reasonable step has been taken to ensure the safety of everyone attending the event. Several important security measures have been implemented in conjunction with Local, State, and Federal law enforcement agencies. All fans will go through a screening process before entering. There is a limit of one bag per person and all bags are subject to search and cannot be larger than 12 in. x 12 in. x 16 in.

 

The following items are prohibited and may not be brought onto the premises: backpacks, hard coolers or like container, sealed packages of any kind, bottles or cans (glass or metal), aerosol cans, alcohol, commercial video cameras or recording devices, computers or laptops, food (except in limited quantities, or for medical, dietary or infant purposes), weapons, animals (unless a service animal), any materials constituting unauthorized advertising or promotion, laser pointing devices, drones or other model aircraft, “selfie” sticks or other telescopic devices, and any other items deemed inappropriate or dangerous by the USTA and/or Fed Cup personnel, in their sole discretion.

 

 

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