Fed Cup Asheville
Frequently Asked Questions
December 4, 2018
FREQUENTLY ASKED QUESTIONS
When do tickets go on sale?
Tickets will go on sale to the public on Friday, Nov. 2, at noon ET. USTA members will have the opportunity to purchase tickets in advance through a special USTA Member Only Presale beginning Tuesday, Oct. 30, at 12 p.m. ET until 11:59 p.m. ET on Thursday, Nov. 1 (or while supplies last)*.
* Current USTA Members may receive information about the presale including a promotional code via e-mail on or around Tuesday, Oct. 30. USTA Members who do not receive the presale e-mail should contact Member Services at (800) 990-USTA (8782) to have his/her membership verified and will then be given the necessary promotional code to access the presale.
How are tickets sold?
Tickets will be available for purchase as single day and two-day tickets while supplies last. ADVERTISEMENT Two-day tickets will guarantee the same seats for both days of the tie.
Where can I purchase tickets?
Tickets may be purchased by visiting www.ticketmaster.com according to the schedule above.
How much do tickets cost?
Ticket prices are as follows:
PL1 (front row): $250 two day, $125 single day
PL1: $190 two day, $100 single day
PL2: $100 two day, $55 single day
PL3: $70 two day, $40 single day
PL4: $50 two day, $30 single day
ADA: $50 two day, $30 single day
*Prices do not include fees
Click here to see a seating chart of the U.S. Cellular Center.
How many tickets can I buy?
Customers are limited to no more than twelve (12) single-day tickets or two-day ticket packages per household. All orders exceeding this limit will be automatically cancelled. Sales limits are in place to ensure that as many customers as possible can receive access to Fed Cup tickets.
Are there any places I could go in person to purchase tickets?
We encourage you to purchase tickets in advance as capacity is limited and to take advantage of the best prices. Any remaining tickets will be available for walk-up purchase on the match days only at the box office. The box office will be open Saturday, February 9 & Sunday, February 10 from 10:00 a.m. – 5 p.m.
When will my tickets arrive?
Tickets will be delivered according to the delivery method chosen at the time of purchase.
Are there any senior citizen, student, group or military discounts?
Unfortunately there are no senior citizen, student, group or military discounts available at this time.
What is the minimum age for a child to require a ticket?
Children two years and older must have a ticket, while children under the age of two may sit on a parent’s lap.
Do you offer ADA accessible seating?
Yes, ADA accessible seating is available. The ADA guest and one companion will be accommodated.
Is it possible to upgrade my tickets?
It is not possible to upgrade your tickets.
I have already ordered my tickets, but need to cancel them. How can I do that?
We do not allow any refunds or cancellations. All sales are final.
I’ve seen Fed Cup tickets for sale on other websites. Should I buy from these other sites?
There are many websites that advertise Fed Cup tickets. With the exception of the USTA’s Official Travel Partner for Fed Cup, Steve Furgal’s International Tennis Tours, these are broker sites and are not affiliated with the United States Tennis Association. When you purchase tickets from these sites, you are taking a personal risk at which you have no recourse through the USTA. The USTA highly advises against purchasing tickets through these unauthorized sites.
I lost my tickets. What can I do?
Unfortunately we are unable to replace lost tickets.
I did not receive my tickets. What can I do?
Please click here if you requested to have your tickets mailed and did not receive them.
Is it guaranteed that I will see certain players?
No. While players may announce their intentions of playing the event, teams will not be officially announced until 10 days prior to the start of the tie. The USTA has no control over which players will play for either team as this is determined by the respective captain of each team.
This is my first Fed Cup tie. What is the format for the event?
Fed Cup play consists of five matches played over two days: two singles matches on Saturday followed by two singles matches and a doubles match on Sunday. These five collective matches are called a “tie.” The first country to win three matches wins the tie. Match scoring is best-of-three tiebreak sets. As per Fed Cup rules, Sunday’s schedule may be adjusted once a result has been determined.
What time do the matches begin, and what time will they end?
The match start times will be available soon. The end time will vary depending on how long each match lasts. Gates will open 1.5 hours prior to the start time each day.
Am I allowed to leave the matches and come back later that same day? Can I come to the first match and allow someone else to return for the second match on the same day?
No. Re-admittance is not allowed.
What is your inclement weather policy?
If the Fed Cup tie ticketed session is rescheduled due to inclement weather or a force majeure event (as determined by the USTA), the ticket for the impacted session will be valid for the rescheduled session on the date and time as determined by the USTA and the ITF. However no refunds or exchanges will be provided for a rescheduled Fed Cup session. Should the Fed Cup session be canceled and not rescheduled, a refund for the face value of the ticket (less processing/handling/facility fees) will be provided for those single session tickets purchased directly through the USTA or its Fed Cup tie primary ticket vendor (not the secondary ticket market). Multi-day packaged tickets are not eligible for a refund. Further and notwithstanding the foregoing, if the Fed Cup ticket was issued as complimentary, the ticket shall have no value and no refund will be issued.
Will the Fed Cup tie be shown on TV?
Yes, this Fed Cup tie will be shown on Tennis Channel both days. Please check your local listings for broadcast times.
What is the seating capacity for this event?
The seating capacity is approximately 5,000.
Where do I park?
Parking will be available at the U.S. Cellular Center for all ticket holders. Click here for more information.
Are there any prohibited items?
Safety is one of the highest priorities and every reasonable step has been taken to ensure the safety of everyone attending the event. Several important security measures have been implemented in conjunction with Local, State, and Federal law enforcement agencies. All fans will go through a screening process before entering. There is a limit of one bag per person and all bags are subject to search and cannot be larger than 12 in. x 12 in. x 16 in.
The following items are prohibited and may not be brought onto the premises: backpacks, hard coolers or like container, sealed packages of any kind, bottles or cans (glass or metal), aerosol cans, alcohol, commercial video cameras or recording devices, computers or laptops, food (except in limited quantities, or for medical, dietary or infant purposes), weapons, animals (unless a service animal), any materials constituting unauthorized advertising or promotion, laser pointing devices, drones or other model aircraft, “selfie” sticks or other telescopic devices, and any other items deemed inappropriate or dangerous by the USTA and/or Fed Cup personnel, in their sole discretion.
Do you need volunteers?
Yes, we are currently asking interested applicants to enquire about volunteer opportunities. Click here to access the application form.
Do you need ballpersons?
Yes. The local organizing committee for this Fed Cup tie is seeking candidates for ballpersons (ages 12-18) for the tie with Australia. Tryouts will be held at the Omni Grove Park Inn on indoor courts. The first round will be Sunday, Jan. 6, 2019, from 6 p.m. to 9 p.m. If the candidate is selected to come back, the second round of tryouts will be Sunday, Jan. 13 at 6 p.m. at the Omni Grove Park Inn. From there, a maximium of 18-20 ballpersons will be selected to work the event on Feb. 9-10, 2019. If selected, there will be three additional mandatory practice sessions on Jan. 20, Jan. 27 and Feb 3.
If you have any questions, please email Shelley McNeill here.