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FED CUP TAMPA BAY

FREQUENTLY ASKED QUESTIONS

March 22, 2017
<h1>FED CUP TAMPA BAY</h1>
<h2>FREQUENTLY ASKED QUESTIONS</h2>
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When do tickets go on sale?

Tickets will go on sale to the public on Friday, March 31, at 10 a.m. ET. USTA members will have the opportunity to purchase tickets in advance through a special USTA Member Only Presale beginning Wednesday, March 28, at 10 a.m. ET through Thursday, March 30, at 11:59 p.m. ET (or while supplies last)*.

 

* Current USTA members may receive information about the presale including a promotional code via e-mail on or around Monday, March 27. USTA members who do not receive the presale e-mail should contact Member Services at (800) 990-USTA (8782) to have his/her membership verified and will then be given the necessary promotional code to access the presale.

 

How are tickets sold?

Tickets will be available for purchase according to the following schedule while supplies last:

 

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March 28-30: Presale for USTA members.

  • Two-day price range: $60-$150
  • Single-day price range: $35-$80

March 31 - April 22: Public on-sale.

  • Two-day price range: $60-$150
  • Single-day price range: $35-$80

April 22-23: Single-day tickets only.

  • Single-day price range: $45-$90

*Dates and pricing are subject to change.

 

Where can I purchase tickets?

Tickets may be purchased by visiting www.usta.com/fedcup or www.ticketmaster.com according to the schedule above.

 

How much do tickets cost?

Ticket prices are as follows and do not include fees. Click here to view the seating layout.

 

Price level: PL1

  • Two-day advanced purchase: $150
  • Single-day advanced purchase: $80
  • Single-day purchase: $90

Price Level: PL2

  • Two-day advanced purchase: $80
  • Single-day advanced purchase: $45
  • Single-day purchase: $55

Price Level: PL3

  • Two-day advanced purchase: $60
  • Single-day advanced purchase: $35
  • Single-day purchase: $45

Price Level: ADA

  • Two-day advanced purchase: $60
  • Single-day advanced purchase: $35
  • Single-day purchase: $45

 

How many tickets can I buy?

Customers are limited to no more than 12 single-day tickets or two-day ticket packages per household. All orders exceeding this limit will be automatically cancelled. Sales limits are in place to ensure that as many customers as possible can receive access to Fed Cup tickets.

 

Are there any places I could go in person to purchase tickets?

We encourage you to purchase tickets in advance as capacity is limited and to take advantage of the best prices. Any remaining tickets will be available for walk-up purchase on the match days only at the box office. The box office will be open Saturday, April 22, and Sunday, April 23, from 9 a.m. – 5 p.m.

 

When will my tickets arrive?

Tickets will be delivered according to the delivery method chosen at the time of purchase.

 

Are there any senior citizen, student, group or military discounts?

Unfortunately there are no senior citizen, student, group or military discounts available at this time.

 

What is the minimum age for a child to require a ticket?

Children 2 years and older must have a ticket, while children under the age of two may sit on a parent’s lap.

 

Do you offer ADA accessible seating?

Yes, ADA accessible seating is available. The ADA guest and one companion will be accommodated.

 

Is it possible to upgrade my tickets?

It is not possible to upgrade your tickets.

 

I have already ordered my tickets, but need to cancel them. How can I do that?

We do not allow any refunds or cancellations. All sales are final.

 

I’ve seen Fed Cup tickets for sale on other websites. Should I buy from these other sites?

There are many websites that advertise Fed Cup tickets. With the exception of the USTA’s Official Travel Partner for Fed Cup, Steve Furgal’s International Tennis Tours, these are broker sites and are not affiliated with the United States Tennis Association. When you purchase tickets from these sites, you are taking a personal risk at which you have no recourse through the USTA. The USTA highly advises against purchasing tickets through these unauthorized sites.

 

I lost my tickets. What can I do?

Unfortunately we are unable to replace lost tickets.

 

I did not receive my tickets. What can I do?

Please contact us if you requested to have your tickets mailed and did not receive them.

 

Is it guaranteed that I will see certain players?

No. While players may announce their intentions of playing the event, teams will not be officially announced until 10 days prior to the start of the tie. The USTA has no control over which players will play for either team as this is determined by the respective captain of each team.

 

This is my first Fed Cup tie. What is the format for the event?

Fed Cup play consists of five matches played over two days: two singles matches on Saturday followed by two singles matches and a doubles match on Sunday. These five collective matches are called a “tie.” The first country to win three matches wins the tie. Match scoring is best-of-three tiebreak sets. As per Fed Cup rules, Sunday’s schedule may be adjusted once a result has been determined.

 

What time do the matches begin, and what time will they end?

Saturday's matches begin at 11:30am while Sunday's matches begin at 10:30am. The end time time will vary depending on how long each match lasts. Gates will open at 10:30am on Saturday and 9:30am on Sunday. 


Am I allowed to leave the matches and come back later that same day? Can I come to the first match and allow someone else to return for the second match on the same day?

No. Re-admittance is not allowed.

 

What is your inclement weather policy?

Please click here to read the Fed Cup inclement weather policy.

 

Will the Fed Cup tie be shown on TV?

Yes, this Fed Cup tie will be shown on Tennis Channel both days. Please check your local listings for broadcast times.

 

What is the seating capacity for this event?

The seating capacity is approximately 3,000.

 

Where do I park?

Parking is available at Saddlebrook Resort (5700 Saddlebrook Way, Wesley Chapel) for all ticket holders for a $15 fee per vehicle per day. Access into Saddlebrook Resort is off SR54. If traveling Eastbound on SR54, entrance into the Resort is via the right lane. If traveling Westbound on SR54, entrance into the Resort is via the left lane. Upon entering the Resort, guests will be directed to the closest available lot to park. Guests may then take the complimentary shuttle to the tennis venue which will drop off in front of the Resort's main lobby.  From there follow the signs to the tennis venue. Click here to view a Parking Lot/Site Map. For additional information and directions to Saddlebrook Resort please visit www.saddlebrook.com.

Are there any prohibited items?

Safety is one of the highest priorities and every reasonable step has been taken to ensure the safety of everyone attending the event. Several important security measures have been implemented in conjunction with Local, State, and Federal law enforcement agencies. All fans will go through a screening process before entering. There is a limit of one bag per person and all bags are subject to search and cannot be larger than 12 in. x 12 in. x 16 in.

The following items are prohibited and may not be brought onto the premises: backpacks, hard coolers or like container, sealed packages of any kind, bottles or cans (glass or metal), aerosol cans, alcohol, commercial video cameras or recording devices, computers or laptops, food (except in limited quantities, or for medical, dietary or infant purposes), weapons, animals (unless a service animal), any materials constituting unauthorized advertising or promotion, laser pointing devices, drones or other model aircraft, “selfie” sticks or other telescopic devices, and any other items deemed inappropriate or dangerous by the USTA and/or Fed Cup personnel, in their sole discretion.

 

Do you need volunteers? If so, how can I apply?

Yes! We are looking for volunteers to work in a variety of positions. Please click here for information on joining the Fed Cup Tampa Volunteer Team. If you are interested in becoming a volunteer, you must complete the online volunteer application which will be available on March 24.

 

Do you need ballpersons? If so, how can one apply?

Not for this event. The Fed Cup Tampa Bay ballperson team has already been selected.
 

 

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