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Serve Tennis Feedback and Ideas

HAVE FEEDBACK OR AN IDEA FOR SERVE TENNIS?

 

The USTA Digital team will be utilizing a tool called Product Board to:

  • Collect feature requests and feedback in a single repository

  • Surface the feature ideas that best address user needs 

  • Validate feature ideas and source new ones

  • Distinguish candidates that bring the most value via our three guiding principles

 

HOW TO SUBMIT FEEDBACK 
  1. Go to Serve Tennis Feedback Portal 

  2. Scroll or search by pressing CTRL F on your computer to see if a requirement/idea already exists in the wishlist or underconsideration tab. 

  3. If it does then you can vote on it and give it a priority. If a request/idea doesn’t exist then you can click on submit a new idea in the upper right hand corner.

 

THE PROCESS

Every month our digital council will meet to review submissions from the wishlist section. Features will be chosen and placed under consideration based on user votes and if they satisfy the following guiding principles: 

  1. Meets Customer Needs/Increases Customer Satisfaction

  2. Improves Quality

  3. Increases Usage

 

The council will meet with the digital product owner and USTA business owner to determine the priority order of the requests. The approved priority list will be estimated and groomed and then placed into the roadmap to be tagged to a release. 

 

Submitters and voters will be alerted when their request moves from wishlist to underconsideration and once it gets placed into the roadmap and finally when it gets launched.

 

THE COUNCIL

The council is a diverse group of subject matter experts made up of local tournament directors representing youth, adult and wheel chair demographic as well as key USTA competition staff and USTA Executive Directors. The role of the council is to work closely with the product business owner and the digital product owner to provide strategic guidance on priorities for the Product Roadmap. 

 


BENEFITS OF PRODUCT BOARD
  1. Collect feature requests and feedback in a single repository

  2. Share what's planned and celebrate what has been launched

  3. Distinguish candidates that bring the most value

  4. Surface the feature ideas that best address user needs 

  5. Share plans with colleagues from across the organization, providers and customers via a public portal

 

Chat with us!  Simply click the blue Help button in the bottom left corner of the page to chat with our team.  If an agent isn't available, you can leave a message.

 

Send us your question: https://customercare.usta.com/hc/en-us/requests/new

 

NEW - Chat with us!   Simply click the blue Help button in the bottom left corner of the page to chat with our team.

 

Give us a call: 1-800-990-8782

Monday - Friday: 9 AM - 9 PM ET

Saturday - Sunday: 10 - 6 PM ET

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