HAVE FEEDBACK OR AN IDEA FOR ANY OF THE USTA'S DIGITAL PROPERTIES?
PRODUCT BOARD OVERVIEW
The USTA Digital Team utilizes a tool called Productboard to:
Collect feature requests and feedback in a single repository
Surface the feature ideas that best address user needs
Validate feature ideas and source new ones
Distinguish candidates that bring the most value via our three guiding principles
Show Transparency to providers and customers via a public roadmap
BENEFITS OF PRODUCT BOARD
Collect features requests and feedback in a single repository
Share what is planned and celebrate what has been launched
Distinguish candidates that bring the most value
Surface the feature idea that best addresses user needs
Share plans with colleagues from across the organization, providers, and customers via a public portal
HOW TO SUBMIT FEEDBACK
You can submit an idea or feedback to four different feedback boards:
- Serve Tennis Tournament Feedback Portal
- Serve Tennis Programming Feedback Portal
- USTA.com Feedback Portal
- USTA TennisLink App Feedback Portal
Scroll or search by pressing CTRL F on your computer to see if a feature/idea already exists in the wishlist or under the consideration tab.
If it does, then you can vote on the feature and give it a priority. If a request/idea does not exist, you can click on ‘Submit Idea’ in the upper right-hand corner.
SERVE TENNIS TOURNAMENT DIGITAL COUNCIL PROCESS
Our digital council will meet to review submissions from the wishlist section of the tournament product board. Features will be chosen and placed “under consideration” based on user votes and if they satisfy the following guiding principles:
Meets Customer Needs/Increases Customer Satisfaction
The council will meet with the digital product owner and USTA business owner to determine the priority order of the requests. The approved priority list will be estimated and groomed and then placed into the roadmap to be tagged to a release.
Submitters and voters will be alerted when their request moves from the wishlist once it gets placed into the roadmap and finally when it gets launched.
WHO IS ON THE TOURNAMENT DIGITAL COUNCIL
The Serve Tennis Digital Council is a diverse group of subject matter experts made up of local tournament directors representing youth, adult and wheel chair demographic as well as key USTA competition staff and USTA Executive Directors. The role of the council is to work closely with the product business owner and the digital product owner to provide strategic guidance on priorities for the Product Roadmap.
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